Frequently Asked Questions

ARCH Counseling Center offers a range of therapeutic services for individuals, couples, and families, including:

• Anxiety and Stress Management
• Depression
• Relationship Issues
• Trauma and PTSD
• Life Transitions (e.g., grief, loss, major life changes)
• Self-Esteem and Self-Worth
• Addiction
• Chronic Illness
• Work-Life Balance

We accept a variety of insurance plans, including:

• Medicaid: * Straight Medicaid through HFS * Medicaid Managed Care Organizations (MCOs) including: BCBS Community, Aetna Better Health, CountyCare, Humana, Meridian, Molina Healthcare, and YouthCare.
• Private Insurance: Aetna, Amita Health Network, Blue Cross Blue Shield (BCBS) PPO, Cigna, and UnitedHealthcare.

For self-pay clients:

• Individual Therapy: $140 per session (one hour).
• Couples Therapy & Family Therapy: $150 per session (one hour).

At this time, we do not offer a sliding scale fee structure.

Why we don’t offer a sliding scale: Implementing a sliding scale system can present logistical and financial challenges for a small practice. It requires careful assessment of individual financial situations, which can be time-consuming and may divert resources away from providing direct client care, such as scheduling, billing, and administrative tasks. This allows us to allocate our resources more efficiently to ensure the highest quality of care for all our clients.

Yes, we offer telehealth services via secure video conferencing platforms, such as Zoom. Telehealth allows you to receive therapy from the comfort and privacy of your own home. We also offer a hybrid approach, combining in-person and telehealth sessions to best suit your needs.

Mondays – Fridays: 8:00am-8:00pm.

Saturdays – Sundays: 8:00am-4:00pm.

We understand that life happens. Please provide at least 24 hours’ notice for any cancellations or rescheduling requests. If you cancel your appointment within 24 hours of your scheduled session time, the following fees may apply:

• First-time late cancellation/no-show: No charge.
• Second late cancellation/no-show: $50 charge.
• Third and subsequent late cancellations/no-shows: $100 charge.

Our clinical approach is informed by Person-Centered and Trauma-Informed principles. We recognize that each client brings unique experiences, strengths, concerns, and goals to therapy, and we strive to provide care that is respectful, collaborative, and responsive to those differences.

Our clinicians draw from a range of evidence-based approaches, including Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Motivational Interviewing, and other therapeutic modalities based on each client’s needs and treatment goals.

We accept a variety of insurance plans, including:

• Medicaid: * Straight Medicaid through HFS * Medicaid Managed Care Organizations (MCOs), including: BCBS Community, Aetna Better Health, CountyCare, Humana, Meridian, Molina Healthcare, and YouthCare.
• Private Insurance: Aetna, Amita Health Network, Blue Cross Blue Shield (BCBS) PPO, Cigna, and UnitedHealthcare.

You can schedule a free 15-minute consultation by:

• Calling us at (312) 485-1533 .
• Emailing us at intake@archcounselingcenter.com.
• Contacting a therapist directly (contact information is available on our “Meet the Team” page).

Yes, all information shared during therapy sessions is confidential, with some exceptions required by law (e.g., imminent danger to self or others, suspected child abuse).

Therapy sessions typically last 50-60 minutes. Your first session will likely be an intake session, where you’ll get to know your therapist, discuss your concerns, and explore your goals for therapy.

Therapy can be beneficial for individuals experiencing a wide range of emotional, psychological, and behavioral challenges. If you are struggling with anxiety, depression, relationship issues, grief, trauma, or other mental health concerns, therapy can provide you with valuable tools and support for navigating these challenges.

Your first therapy session is typically an intake session. This is an opportunity to get to know your therapist, discuss your concerns, and explore your treatment goals.

Please provide at least 24 hours’ notice for any cancellations or rescheduling requests. If you need to cancel a session, please contact your therapist to inform them of the cancellation.

At this time, we primarily focus on individual, couples, and family therapy.

No problem at all! We encourage you to reach out to our friendly intake team at intake@archcounselingcenter.com or call us at (312) 485-1533 . We’re here to help!